Frequently Asked Questions

1. How do I choose a care home?

It is definitely not easy but there’s lots of help out there. You should contact your local social work department, if they are not already involved, they will assess your needs and give you a list of care homes suitable for you.

2. How much does it cost?

The weekly fee ranges from around £630 to £1,400 depending on your room choice and your assessed needs. We accept local authority funding and privately funded residents. You should have been assessed using the Self Directed Support Act by your social worker. This was devised to give you greater control over the money allocated for your care and lets you choose how to spend it, e.g. you can arrange to move in to one of our bedrooms but choose not to use our staff for your care needs, such as personal care and nutritional needs. The act has been relatively untested in care home settings since its launch but we are committed to providing industry leading care so we will work closely with you and your social worker to ensure all your choices are met.

3. What is included in the fee?

Care fees include your own en-suite bedroom, 24 hour continued care, all meals and snacks, unrestricted access to all public areas of the home, consultation on your room decor (if required).

4. What are the additional costs?

You will pay extra for services such as newspapers, hairdressing, taxi’s, outings, private telephone etc. You can use our in-house shop to purchase additional toiletries or you can order straight from our online shop We can also arrange private chiropody at your request which will be an additional charge but if you already have your own favourite they will be welcome to continue providing you with their service.

5. Can I bring my own furniture into the home?

Yes, we actively encourage you to bring your own personal items and small pieces of furniture. Right from the start, you can choose your carpet, furniture and room decor before you move in. We will decorate your bedroom in your favourite colour scheme. We want you to feel at home and for you to be comfortable, surrounded by your personal belongings and memories.

6. How many rooms do you have?

We have a total of 26 single bedrooms over 2 floors, all rooms will have beautiful en-suites with showers which exceed current standards. More than 50% of our rooms are large enough to accommodate a couple. Each floor has its own large lounge, dining area and other quiet spots where you can have some privacy if you wish.

7. Is it clean?

Absolutely. In fact, we are purposely aiming to be the cleanest home we can be. We have taken on a pro​fessional industry leading Microfiber Cleaning System ​​from Vileda. The system is proven to be 99.99% effective against all bacteria and all without the use of chemicals. The system is used in all areas of the home and eradicates the risk of cross infection. All staff are trained and certified in the use of the system to ensure the standards of cleanliness are as high as can be.

8. Can I bring my pet?

We have a pet friendly policy and you are more than welcome to bring small, well-behaved animals into the home as long they do not pose any danger. Pets would be expected to remain in your room as much as possible and any insurances or vet requirements would be at your own expense.

9. What is the food like?

We have a fantastic catering team and superb suppliers of fresh ingredients. Our on-site professional kitchen is fully equipped to meet the nutritional needs of anyone we are lucky enough to have choose to stay with us. Our kitchen staff will be fully immersed in our care delivery and they will spend time with you to find out what your favourite foods are to ensure we are buying in the right ingredients for your menu planning. Chef will even arrange baking classes as part of our activity provisions.

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